Terms of Service

These terms are the agreement between you and RewardLane. By creating an account you accept them. If you do not accept them, do not create an account.

1. Who we are

RewardLane is operated by [COMPANY LEGAL NAME], a company registered in [JURISDICTION] under company number [NUMBER], with its registered office at [REGISTERED ADDRESS]. In these terms "we", "us" and "RewardLane" mean that company, and "you" means the account holder.

2. Eligibility

• You must be at least 18 years old, or the legal age of majority where you live, whichever is higher.
• You must not be resident in a territory where our service is prohibited. A current list of restricted territories is at [LINK].
• You may hold one account only. Additional accounts may be closed and their balances forfeited.
• You must register in your own name and use your own payment methods.
• We may ask you to verify your identity and age at any time, and may suspend access until you do.

3. Your account

You are responsible for keeping your password secure and for everything done through your account. Tell us immediately at [SUPPORT EMAIL] if you think someone else has access.

Keep your details accurate — we use your email to reach you about payouts and account security, and an out-of-date address can delay or block a withdrawal.

4. Your two balances

Your account holds two separate balances. They are not interchangeable.

Neither balance is a bank deposit. It is not protected by any deposit-guarantee scheme, and it does not earn interest.

5. Earning rewards

Offers on RewardLane are supplied by third-party advertising networks. We show you what the network tells us, and we credit your reward balance when the network confirms you completed the task.

• Crediting is not instant. Networks can take minutes, or in some cases days, to confirm.
• Rewards can be reversed. If a network reverses a conversion — for fraud, a chargeback, or a cancelled sign-up — we deduct the corresponding amount. If your balance is too low, the deficit is carried against future earnings.
• We are not responsible for the content, quality or conduct of a third-party offer, or for a network's decision not to credit you. Where we can, we will raise a query on your behalf.
• Blocking, spoofing or automating your way through offers voids the reward.

6. Referrals and bonus codes

You earn a commission on what people you refer go on to earn. The current rate depends on how many people you have referred and is shown on your referrals page. Commission is paid from our revenue — it is never taken out of your friend's earnings.

• Self-referral, and referring accounts you control, is not allowed.
• We may change or end the referral programme. Commission already credited stays yours.
• Bonus codes are limited by value, expiry, total claims and claims per account, and may be withdrawn at any time before they are claimed.
• Codes are for the audience they were issued to. Publishing a private code, or claiming codes across multiple accounts, voids the credit.

7. Withdrawals

• Minimum withdrawal amounts are shown at the point of cash-out and vary by method.
• We may hold a withdrawal while we complete identity, age or anti-fraud checks.
• Withdrawals go to an account in your own name. We do not pay third parties.
• The third party actually delivering the payout — the payment processor or gift-card issuer — sets its own timings and may have its own terms.
• If a withdrawal fails for reasons outside our control, we return the amount to your balance.

8. Deposits

• You may only deposit using a payment method held in your own name.
• Minimum, maximum and daily deposit limits apply and are shown before you confirm.
• Card and wallet deposits are credited once the processor confirms settlement. Crypto deposits are credited after the required number of network confirmations, and we credit the amount that actually arrives — network fees and exchange-rate movement are yours, not ours.
• Sending an unsupported coin, or sending on the wrong network, will usually mean the funds are unrecoverable. Check the network before you send.
• RewardLane is not a money-transmission service. Depositing and then immediately requesting a withdrawal without using the service is not permitted, and we may return the funds to source and close the account.
• Initiating a chargeback instead of contacting support first will result in the account being suspended while we investigate.

9. Real-money games

• Games are games of chance. Every game has a house edge, so over time you should expect to lose money. Never stake money you cannot afford to lose.
• The return-to-player (RTP) figure for each game is published on that game's page.
• Where a game is advertised as provably fair, the server seed hash is published before play and the seed is revealed afterwards so you can verify the result yourself.
• A completed round is final. We do not reverse a settled bet because of a change of mind.
• If a game malfunctions, all affected rounds are void and stakes are returned. A payout caused by an error is not owed and may be reclaimed.
• Deposit limits, session reminders and self-exclusion are available at any time — see our responsible play page. Self-exclusion cannot be reversed before the period you chose has ended.
• Staking is only possible from your deposit balance. Reward earnings are not wagered automatically and are never staked without you choosing to.

10. Prohibited conduct

You must not:

• Open more than one account, or open an account for someone else.
• Use bots, scripts, emulators, VPNs or proxies to complete offers or disguise location.
• Submit false information in surveys, or manipulate offer tracking.
• Use the service to launder money or move funds for anyone else.
• Attempt to break, probe or overload the service, or access another person's account.
• Resell, scrape or republish our content or offer data without permission.
• Abuse the chat — harassment, spam, and posting other people's personal information are all grounds for removal.

11. Suspension and closure

You can close your account at any time from your profile, or by emailing [SUPPORT EMAIL]. Any confirmed reward balance above the withdrawal minimum can be withdrawn first.

We may suspend or close an account if we reasonably believe these terms have been breached, if we are required to by law or a regulator, or if verification checks are not completed. Where we close an account for a breach, we may withhold balances that arose from that breach. We will tell you why, unless the law prevents us.

If an account is inactive for [PERIOD] we may close it. We will email you first at the address on the account.

12. Liability

We provide the service with reasonable care and skill, but we do not promise it will be uninterrupted or error-free.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you in any 12-month period is limited to the greater of [AMOUNT] and the total you withdrew or deposited in that period.

We are not liable for losses caused by a third-party advertising network, payment processor or gift-card issuer, beyond returning amounts wrongly taken from your balance.

13. Changes to these terms

We may update these terms. If a change materially affects your rights we will give you at least [NOTICE PERIOD] notice by email and on the site before it takes effect. Continuing to use the service after that means you accept the change. If you do not accept it, you may close your account and withdraw any eligible balance.

14. Governing law and disputes

These terms are governed by the law of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction. If you are a consumer, this does not remove protections you have under the law of your own country.

Please contact [SUPPORT EMAIL] first — most issues are resolved quickly. If we cannot resolve it, you may refer the dispute to [ADR PROVIDER / REGULATOR].

15. Contact

[COMPANY LEGAL NAME]
[REGISTERED ADDRESS]
Support: [SUPPORT EMAIL]
Complaints: [COMPLAINTS EMAIL]

See also our Privacy Policy and Responsible Play page.